Contact us
Before you buy or after, we’re happy to help.
A real person reads every message. We reply by email, usually within one working day.
Tell us four things
It saves a round of emails if your first message includes:
- Your car’s make and model
- The serial number you entered
- The email address you ordered with, if you have already ordered
- What is happening. For example, a code that isn’t accepted, or trouble finding your serial
Two things worth trying first
If a code isn’t accepted, check the serial was entered exactly as shown and follow your radio’s code-entry steps carefully. Incorrect entry is the most common reason a correct code appears not to work. If it still won’t unlock, email us and we will put it right or refund you in full under our refund policy.
If you have simply lost your code, you don’t need us at all: get it sent again free. Your code never changes, so one purchase covers every future battery change.
Business details
MyRadioCode is an independent service based in the United Kingdom.
MyRadioCodeUnit A
82 James Carter Road
Mildenhall
IP28 7DE
United Kingdom
Correspondence address. We are not a shop. Please don’t send radios or parts here, they can’t be returned. Everything is handled by email at help@myradiocode.co.uk.