My Radio Code/Refund Policy

Refund Policy

If the code doesn't work, you don't pay. Here's exactly how that works.

Last updated: 27 August 2026

Our money-back guarantee

If the unlock code we provide does not unlock your radio, we will refund you in full. Email help@myradiocode.co.uk and we'll sort it out. No forms, no waiting, no quibbling.

Before you request a refund

Most "codes that don't work" turn out to be a slip in entry, so please check these first. It's usually quicker than a refund:

  • Confirm the serial number was entered exactly as it appears on your radio or its label.
  • Follow your radio's specific code-entry procedure. The steps differ by make, and our brand pages explain them.
  • Be aware some radios lock out for a few minutes, or permanently, after several wrong entries. Check your handbook for how many attempts yours allows before you enter anything.

We confirm before you pay

You're only asked to pay once we've checked your serial number against our database and confirmed we hold the matching code. If we don't have a match, you are not charged, so you won't pay for a code we can't provide.

Digital content and your right to cancel

Unlock codes are digital content delivered immediately on payment, not physical goods. Under the Consumer Contracts Regulations 2013, the standard 14-day right to cancel a distance-sale contract does not apply once delivery of digital content has begun with your consent. By clicking "Pay & get my code", you ask us to deliver your code immediately and agree that your right to cancel ends at that point.

This does not affect the money-back guarantee above, which is more generous than the legal minimum and applies regardless of when you ask.

How to claim a refund

Email help@myradiocode.co.uk with the email address you used to order and the serial number, and tell us what happened. We'll respond, usually within one working day, and process any refund back to your original payment method.

Lost your code?

You don't need a refund to get your code again. Email us with the serial number and the email address you ordered with, and we'll resend it free of charge where we can still trace your order. Your code is generated from your radio's serial and does not change, so it's worth keeping somewhere safe.